Shipping policy
Order Processing & Dispatch
We process and dispatch all customer orders within 2–3 business days after payment confirmation, minimizing waiting time to ensure customers receive their seafood items in a prompt and fresh condition.
International Shipping & Delivery Time
Our standard international delivery generally arrives in 7–15 days for most global destinations. Delivery timelines are estimated and may fluctuate depending on different shipping locations and customs clearance efficiency. You can select the rush shipping option at checkout if you need expedited delivery services.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and shipping destination. The exact shipping cost is fully displayed at checkout before payment, with absolutely no hidden fees or additional charges.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes set by local customs authorities. All such fees and taxes are the sole responsibility of the order recipient. We suggest checking your local import regulations before placing an order to prevent unexpected extra expenses.
Packaging & Shipping Protection
We adopt high-strength, shockproof and professional insulated packaging materials suitable for seafood products, protecting goods from damage and leakage while retaining freshness during transportation.
For high-value orders, optional shipping insurance is available at checkout, offering reliable protection and extra peace of mind for your purchases.
Delivery Inspection & After-Sales Service
Please inspect your package thoroughly upon delivery. If you spot packaging damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the parcel, and contact our team right away.
If any product defects are found after signing for delivery, please notify our customer support team within 48 hours. We will verify the issue and provide reasonable return, exchange or other appropriate solutions.
Customer Support
If you have any questions about shipping arrangements, customs clearance or delivery progress, our professional support team is always ready to assist you. Feel free to reach out for prompt guidance via email: service@jensbyte.shop or phone: +64 9 826 4513.
Thank you for choosing JENSON BLAKE QUINN! We continually optimize our logistics system to deliver a faster, safer and worry-free shopping experience for all customers.